All time is billed in 15 minute increments, rounded up.
- On-Site Support: $85.00 / hr. (minimum 1/2 hour inside of Wilkes County, minimum 1 hour elsewhere)
- Travel Time: $35.00 / hr. (applies to travel outside of Wilkes County - ask about our discounted travel time rate to neighboring counties.)
- In-House Repairs: $75.00 / hr.
- Remote / Phone Support: $75.00 / hr. (minimum one hour)
- Research: $75.00 / hr.
- Design: $75.00 / hr. (for all media design requests and projects, not including website design.)
- Upgrade to Windows 10: $105.00 flat rate. (In-House only, does not include any applicable license fees if required)
- Priority Support Surcharge: additional $25 / hr.
Other Flat Rate repairs are available only if negotiated beforehand - please see our FAQ.
Website Design Rates:
Please see our Website Design page for a comprehensive breakdown of our website design charges.
Ask about our discounts for Non-Profits!
Payment is due upon completion of services unless prior arrangements have been made. We accept cash, local checks and PayPal. Credit Cards are accepted via PayPal. A PayPal account is not required to make credit card payments.
A deposit may be required before we start any work / projects.
All of our work is guaranteed - see our FAQ for details.
There is a $40 fee for a returned check.
There is a $10 fee for us to accept a credit card with the card not present. (IE, via phone or secure text photo.)
Any work requested to be performed on a Sunday will be charged at double time.
A late fee of 8% will be applied to payments not received within the agreed upon time frame for our services per N.C. Gen. Stat. § 24-1.
Per N.C. Gen. Stat. § 66-67.1, we are not responsible for goods left on hand with Bamboo Partners over 60 days.
All pricing includes North Carolina Sales and Use Tax of 4.75% and the local Wilkes County Sales and Use Tax of 2.25%; or Connecticut State Sales Tax of 6.35%. (whichever is applicable.)