Our Rates

All time is billed in 15 minute increments, rounded up.


Standard Rates:

  • On-Site Support: $85.00 / hr. (minimum 1/2 hour inside of Wilkes County, minimum 1 hour elsewhere)
  • Travel Time: $20.00 / hr. (applies to travel outside of Wilkes County)
  • In-House Repairs: $75.00 / hr.
  • Remote / Phone Support: $75.00 / hr. (minimum one hour)
  • Research: $50.00 / hr.
  • Upgrade to Windows 10: $105.00 flat rate. (In-House only, does not include any applicable license fees if required)

Other Flat Rate repairs are available only if negotiated beforehand - please see our FAQ.

Website Design Rates:

Please see our Website Design page for a comprehensive breakdown of our website design charges.

Ask about our discounts for Non-Profits!



Payment is due upon completion of services unless prior arrangements have been made.  We accept cash, local checks and PayPal. Credit Cards are accepted via PayPal.  A PayPal account is not required to make credit card payments.
A deposit may be required before we start any work / projects.

All of our work is guaranteed - see our FAQ for details.

There is a $40 fee for a returned check.

There is a $10 fee for us to accept a credit card with the card not present. (IE, via phone or text photo.)

Any work performed on a Sunday will be charged at double time.

A late fee of 8% will be applied to payments not received within the agreed upon time frame for our services per N.C. Gen. Stat. § 24-1.

Per N.C. Gen. Stat. § 66-67.1, we are not responsible for goods left on hand with Bamboo Partners over 60 days.

All pricing includes North Carolina Sales and Use Tax of 4.75% and the local Wilkes County Sales and Use Tax of 2.25%.



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